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Troubleshooting

Troubleshooting

Start with the exact error, project ID, signed-in account, and time. Confirm whether the failure is in Dashboard, Studio, the application server, the hosted API, or an external integration.

SymptomChecks and recovery
Cannot find a projectAccount, invitation status, project configuration; join guide.
Missing entity or fieldDeployed schema and spaces; access guide.
Create/Save unavailableRole, read-only field, unsaved changes, project restriction; editing.
Schema mismatch after deployDeployment completion, application config, refreshed Explorer schema; schema errors.
API authentication failureEndpoint, credential type, revoked token, role; authentication.
Browser request blockedActual Origin, preflight, credentials; CORS.
Search misses a known recordProject, filter, searchable fields, indexing; search.
Upload failsPermission, response error, storage and request constraints; assets.
AI cannot complete workCredits, project state, attached tool, run summary; runs.
Run waits indefinitelyPending/expired approval and reviewer authority; approvals.
Tool cannot be discoveredProduction URL, deployed handler, signing secret; tools.
Data reads or writes stoppedRestriction cause; project lifecycle.

Retry only after checking whether the original action had partial effects. A network error does not prove a write or external side effect never occurred.

If the checks do not resolve the issue, collect a minimal reproduction and redacted diagnostic identifiers for support.

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